Privacy Policy

At Souq Manha, your privacy is our top priority.
This Privacy Policy explains how we collect, use, and protect your personal information when you browse, shop, or get in touch with us.

1. Information We Collect

When you interact with Souq Manha, we may collect the following types of data:

  • Personal Information: Name, email address, phone number, billing and shipping address

  • Order Information: Items purchased, secure payment details, and order history

  • Device & Usage Data: IP address, browser type, and cookies — to enhance your browsing experience

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Provide order confirmations, shipping updates, and customer support

  • Send special offers and updates (only if you’ve opted in)

  • Improve and personalize your shopping experience on Souq Manha

3. Your Privacy Comes First

We do not sell your personal information.
We only share it:

  • With trusted service providers (e.g., shipping and logistics partners) to complete your order

  • When legally required by authorities in the UAE or Saudi Arabia

4. How We Protect Your Data

Your security matters to us. We use:

  • SSL encryption to protect your data during transmission

  • Encrypted payment processing for secure transactions

  • Restricted internal access to sensitive customer information

5. Your Rights (UAE & Saudi Arabia)

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion of your data

  • Opt out of marketing communications at any time

📧 To make a request, contact us at: souqmanhaofficial@gmail.com

6. Cookies & Tracking

We use cookies to:

  • Remember items in your shopping cart

  • Suggest personalized product recommendations

  • Improve website speed and performance

You can control cookies anytime through your browser settings.

7. Policy Updates

This Privacy Policy may be updated periodically.
The latest version will always be available on our website.

8. Contact Us

If you have any questions or concerns about your privacy:
📧 souqmanhaofficial@gmail.com
🌍 Serving customers across the United Arab Emirates and Saudi Arabia